From Integration to Exit
Advisory That Creates Value
alochory BPO SERVICES
Managing the critical yet non-core business functions of your company through access to our network of highly talented and experienced professionals.
Our team is available in all time zones across the United States.
Our staff of remote employees are trained across all business disciplines and offer low-entry, lower hourly and a more efficient labor force.
Back Office Support Services
If the experience of 2020 has taught us anything is that our teams can be even more effective working from home. This new respect for remote workforces has incredible benefits for businesses and employees around the world. Alochory has been employing the remote work model from inception and we can quickly help you capitalize on the many benefits.
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The outside world doesn’t know what it takes to keep things moving in your business. While it doesn’t drive revenue, the in-house action is essential to the support of your infrastructure. Alochory’s Back Office BPO services allow your business to focus on your customers, while we focus on the internal administrative support functions necessary to keep the wheels spinning.
Our team of specialists not only focus on managing your day to day processes, our measurements and KPI reporting drive us to also improve them.
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Customer Experience (CXE) Support​
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Helping you to maximize engagement with the outside world through Omnichannel customer support
We manage the multi-channel social communication with your customer audience by hiring managing experienced CXE professionals, so that you, our client can focus on business development, expansion and new customer acquisition. We utilize all available interactive channels to direct and respond to your target client audience, proactively and reactively. Always staying ahead of the ever changing tides.
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Marketing & Customer Analytics
Harness and connect performance data to continuously improve customer experience and business outcomes.
SMS / Text
Provide real-time interactive sms support
Chat Support: Website and In-App
Provide immediate A.I. and live response to all chat related customer directed questions.
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Voice support
Install and manage call center staff to field and triage all first tier incoming customer concerns.
Social Media
Manage brand reputation, gain competitive insight and gather the voice of the consumer across social channels.
Direct engagement with customers via email interaction for tier one support related questions. Relieving internal resources until mandatory.